Waiting for Samsung Mondi MID delivery worsens gadget OCD

Samsung_mondi_deliveryWhen I purchased the Samsung Mondi WiMAX MID on Tuesday, the day it became available on, my order status showed an estimated delivery date of Friday, July 24th, also known as tomorrow.

LetsTalk follows a three-step process in its shipping procedure: Picking & Packing, Ready to Ship, and Shipped. I was told by a customer representative, who I needed to call for a rather extensive ID confirmation, that an email would notify me when the warehouse fulfilled my order. So when I woke up the next day (yesterday) and found no shipment notification in my inbox, I decided to check on the order status myself.

The Mondi was in the "picking" portion of the Picking & Packing stage and was now showing an estimated delivery date of Monday, July 27th. Knowing full well what happens to my gadget lust when I have to wait longer than expected, my obsessive-compulsive tendencies kicked into gear and I began checking the order status page incessantly. Did it ship yet? How 'bout now? What about now?

Yesterday came and went with no update.

So what's the first thing I do from my iPhone 3GS, which I keep next to my pillow to check the time (I can't see the clock without my contacts), when just one eye pops open this morning? Visit the LetsTalk order status page, of course.


What? My Mondi is still being picked (grabbing a box from a shelf sure sounds complicated) and now my estimated delivery date has slipped to Tuesday, July 28th.

Mondi_stock At this point, I feel quite certain that tomorrow, that date will be pushed back to the 29th . . . and so on and so forth until August 1st rolls around, the day that select Clearwire and Best Buy stores are expected to stock their shelves.

Perhaps my Mondi isn't able to proceed past the "picking" area at the LetsTalk warehouse because it's not really there!

And if the device isn't really in stock right now, isn't the line in the press release that reads "The Mondi is currently available on and at select Samsung authorized distributors" and the "Availability: In Stock" notice on the LetsTalk product page incredibly misleading?

Something along the lines of "Usually ships within 1 to 2 weeks" would've been much more appropriate. It also would've helped to curtail the rapid increase in my gadget OCD intensity. I've already read the Mondi manual, tweeted about it, braced myself for no change in my order status many times since I've been awake today, and now written this post. Frankly, I almost don't care whether the product is even any good anymore. I don't care how it will fit into my gadget arsenal or whether it'll be eligible for a Windows Mobile 6.5 upgrade either. I just want it!

If you ordered the Samsung Mondi from LetsTalk, did you get an actual shipment notification yet? Or are you in estimated shipping/delivery limbo too?

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Jenn K. Lee

Jenn K. Lee is the founder of Pocketables. She loves gadgets the way most women love shoes and purses. The pieces in her tech wardrobe that go with everything are currently the Samsung Galaxy Note II, Sony Tablet P, and Nexus 7, but there are still a couple of vintage UMPCs/MIDs in the back of her closet.

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11 thoughts on “Waiting for Samsung Mondi MID delivery worsens gadget OCD

  • I was on hold for a *long* time the first time I had to call, so I’m not too keen on calling again, especially if my sole purpose is to complain! Customer service in general is pretty poor there, which is a shame since they represent the official Samsung mobile phone store.

  • That sucks! I was waiting to see how you liked it before ordering. I thought I could make my decision by Monday but now you won’t even have it yet.

    LetsTalk is being very dishonest. If it was in stock, it would ship by now. I hope you get it soon because the PC World “review” is the only thing that’s going around now and it’s not very good at all. We need someone who truly understands MIDs to take the Mondi for a spin!

    Hang in there!

  • Avatar of John in Norway

    First off, I’m not surprised. You don’t have an order number or amount!
    Secondly, you do realise that if you still had morning sickness this wouldn’t be such a hardship?
    I do feel your your pain a little bit, though. I’m waiting for a second-hand book, that I read when I was a young lad, to arrive from somewhere in England. It’s overdue and I have no way of tracking it. Even the postage cost more than the book! If it doesn’t arrive today I need to find an email address to complain to.

  • Yes…and I just can’t wait till you have XP Tablet running on it with full and concise instructions as to how it was accomplished. Should I call next week to check if you have that done ? Or should I wait for you to post…I’m soooooooo impatient !

  • Avatar of orbitalcomp

    “Frankly, I almost don’t care whether the product is even any good anymore. I don’t care how it will fit into my gadget arsenal or whether it’ll be eligible for a Windows Mobile 6.5 upgrade either. I just want it!”


    I had to laugh when I read that line! Has it come to that, Jenn? ;-)

  • Well, given my OS hacking expertise, I’ve already completed those instructions and produced a video series of how to run Android, Maemo, Windows 7, Vista, XP Tablet, and OS X based solely on the Mondi press photos. Only amateurs need to actually have the device in-hand to open it up and see what’s inside, right?

    I’ll email you the whole set just as soon as I can. ;-)

  • Haha, that must be the problem!

    Good point about the morning sickness, though I have to add that if I *were* still deep in the throes of it (knock on wood), I wouldn’t have even ordered the Mondi.

    I hope your book arrives soon. The only time I’ve ever been at the verge of pulling my hair out over a book delivery was when I ordered a first edition for someone and paid through the nose for express shipping so I could get it before I left on a trip. It was years ago, but I remember that it got rerouted somehow and arrived just shortly before I had to leave for the airport.

  • At this point, yes!

    The shipping/delivery estimates just slipped again. The Mondi is now ESTIMATED to arrive on Wednesday, July 29th. I wish LetsTalk would stop wasting time posting false updates and just be honest and say that it won’t ship until early August. These daily estimates are ridiculous.

    I’m definitely never ordering anything from them again.

  • Well after seeing this, if I ever order a product and LetTalk has it. I sure will not order from them especially if I need it before a certain date. :)

    By the way, maybe they are sending someone from LetTalk to go and pickup your Mondi at Samsung. Could be very long walk to Samsung. :)

  • Hi Jenn,

    Looking forward to the review. Appreciate sites like this that take their own resources to feed consumers information that may otherwise be unobtainable due to budget reasons.

    It makes sense that the Mondi would not ship before it is stocked on store shelves. Hopefully, they will ship it by 01Aug2009 at the latest.


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