AT&T sends Dell Streak unlock code to persistent customer

Streak-att-unlock-code The Rebel Sim II is an easy way to unlock an AT&T Dell Streak for use with T-Mobile, but forum member robroy90 did it the official way by getting an unlock code for his off-contract device from AT&T instead.

It was a drawn-out process that would've ended differently if robroy90 had given up after an AT&T rep said his request couldn't be fulfilled due to the carrier's "10-month marketing exclusive" on the device. He isn't the sort to take no for an answer, though, so he spoke to a third-level rep who took down his information (including the Streak's IMEI number) and opened up a case for the request.

There was apparently no guarantee that the case would result in an unlock code, but a few days after the date that the decision was supposed to made, robroy90 followed up with AT&T and learned that they were awaiting response from the manufacturer. The case was "re-escalated" and a few days later, an email from LBK Tech Escalations (who has been issuing Cingular/AT&T unlock codes for years) arrived in his inbox containing his Streak's IMEI and a corresponding unlock code.

All told, getting the code took about two weeks and involved one call to Dell, a chat with an AT&T support rep and two supervisors, a follow-up call to AT&T, and untold amounts of persistence and patience.

Anyone else have a similar experience?

[Pocketables Forum]
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Jenn K. Lee

Jenn K. Lee is the founder of Pocketables. She loves gadgets the way most women love shoes and purses. The pieces in her tech wardrobe that go with everything are currently the Samsung Galaxy Note II, Sony Tablet P, and Nexus 7, but there are still a couple of vintage UMPCs/MIDs in the back of her closet.

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