AT&T, please stop lying to your customers about network speeds

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There are very few things that truly get me going in the technology world, but the one thing that is sure to rile me up is companies that blatantly lie to their customers; it's even worse when the customers take that lie as truth because they don't know enough about technology to discern that what they're being told is, in fact, a lie. 

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Two companies are currently at the forefront of one of these lies, though: AT&T and Apple. Since AT&T considers its HSPA+ network 4G, Apple decided to change the status indicator of the HSPA+-capable iPhone 4S to now say 4G instead of 3G. Problem is, HSPA+ is 3G.

Naturally, my iPhone-owning friends posted statuses about how "[his or her] Iphone can do the 4 g now haha yay!" 

Being the good friend I am, I told them that their iPhones weren't actually "doing" any 4G at all. They refuted my claim with "Apple is smarter than you, Calob. If my iPhone says so, it must be true."

This isn't just AT&T's problem. It's also the problem of the manufacturers that decide to give into AT&T's misleading marketing schemes. Right now, it's all Apple. But I wouldn't be surprised if other manufacturers start to do the same thing. Either way, it's not good for any company to lie like this to consumers. 

The next thing that'll happen is that we'll be forced to pay every time we want to tether our laptops to our phones to use the data we pay for already. 

Oh. 

Any other opinions on this? It's pure deception from these companies and, quite frankly, it's sickening. 

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Calob Horton

Calob Horton is an associate editor at Pocketables. He loves all technology, no matter which company it comes from. This unbiased view of the tech world allows him to choose the products that best fit his personal needs and tastes: a Microsoft Surface Pro, a Samsung Galaxy Note 3, and a third-gen iPad.Google+ | Twitter | More posts by Calob | Subscribe to Calob's posts

7 thoughts on “AT&T, please stop lying to your customers about network speeds

  • March 12, 2012 at 12:03 pm
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    Apple is to the point where their gospel is gold.

    No stopping the juggernaut of ignorant industry.

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  • March 12, 2012 at 12:10 pm
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    By the same logic that says HSPA+ is not 4G, then there are currently no active, public-facing 4G networks in the world. 4G is LTE Advanced, and no network has moved beyond the trial stage. If you’re talking based on speeds, then HSPA+ can be marketed as 4G. I’d say AT&T’s probably doesn’t qualify yet, but T-Mobile’s HSPA+ 42 sure does.

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  • March 12, 2012 at 12:41 pm
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    “If you’re talking based on speeds, then HSPA+ can be marketed as 4G.”

    Err, no. I noticed that you stated that LTE Advanced is true 4G, which goes back to what the ITU originally said. ITU also specifically stated what 4G speeds actually meant: 100 Mbps minimum while in a moving vehicle, or 1 Gbps stationary. HSPA+ — even T-Mobile’s iteration, even their former plans for HSPA+ 84 — doesn’t qualify.

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  • March 12, 2012 at 12:42 pm
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    That was meant to be a reply to Nick.

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  • March 12, 2012 at 12:42 pm
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    Ignorant industry? No way! They know very well what they’re doing. It’s the ignorant populace you should be concerned about.

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  • March 12, 2012 at 3:34 pm
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    Well, what do you expect? The average iPhone user things 4S is better than 4, and the iPhone 5 will be “superior” to anything else LOL. More wee-fee’s and Gee-Bee’s it has to be better LOL.

    Reply
  • March 12, 2012 at 7:38 pm
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    The only issue I have with Apple products is their update. Sometimes, it has bugs but it’s a good thing that they address the problem directly.

    Reply

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