AndroidGood and EVO

HTC and Sprint provide official updates about Customs delays, phones are on the way soon

customs - for some reason we don't have an alt tag hereHTC and Sprint have both provided updates concerning the status of the HTC EVO 4G LTE, which has been held up in Customs due to a complaint initiated by Apple. It now appears that the device has been cleared for import into the US, although we still don’t have an official release date for the latest EVO.

This news also affects the HTC One X, which is already for sale in the US, but which is experiencing a similar supply problem at AT&T; there’s still no word on when AT&T might be getting in more units.

Luckily, lots of people have already received their EVO 4G LTE preorders (some with an unexpected gift), and there are also some third party retailers who are still selling the One X. In any case, if you’re one of the unlucky ones struggling to find an EVO 4G LTE or One X, the good news is that both should be coming soon – hopefully this week.

Here is HTC’s official statement on the matter:

HTC has completed the review process with US Customs and HTC devices have been released, as they are in compliance with the ITC’s ruling. Future shipments should continue to enter the US and we are confident that we will soon be able to meet the demand for our products.

And Sprint:

While Sprint customers who pre-ordered their HTC EVO 4G LTE received their device last week, Sprint continues to wait for our full inventory from HTC.

We recently learned that HTC devices have been released by U.S. Customs. We expect shipments of HTC EVO 4G LTE to enter the U.S. in the next few days.  An exact availability date for HTC EVO 4G LTE will be communicated as soon as possible…

Thank you everybody for your interest and continued patience.

[Sprint | Android Police]
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John F

John was the editor-in-chief at Pocketables. His articles generally focus on all things Google, including Chrome and Android, although his love of new gadgets and technology doesn't stop there. His current arsenal includes the Nexus 6 by Motorola, the 2013 Nexus 7 by ASUS, the Nexus 9 by HTC, the LG G Watch, and the Chromebook Pixel, among others.

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12 thoughts on “HTC and Sprint provide official updates about Customs delays, phones are on the way soon

  • i hope htc sprint and att sue apple for this!

    Reply
    • There is no suing Apple for this. This was Customs doing. Apple won their case against HTC, and the ruling in that case was that no HTC phones with the function that was involved in the case could be imported. Customs was upholding the decision made by the ITC, which is their job to do. There is no one who is able to be sued in this situation.

      Reply
  • I pre ordered mine at a god damn sprint store. When will the pre orders get there!? I would of just done it online if I knew that pre ordering wouldnt benefit me at all. I’m getting super irratated. If anyone knows anything at all please reply back.

    Reply
    • God…I did the same thing. It infuriates me to no end. Nobody has any information. Sprint customer support doesn’t know why Sprint Store customers are treated differently. Sprint Store employees have received literally zero information.

      The only logical assumption is that Sprint just didn’t even think of Sprint Store preorders when dealing with the issue, and still hasn’t–or at least still hasn’t decided they deserve to receive any information or justification.

      Online pre-orders are getting a free case and their phone a week early. This is not a customs issue. This is Sprint treating their Sprint Store pre-orders like third class customers.

      Reply
  • I picked up the last EVO at wal mart last night and canceled my WireFly order. LOVE the phone.

    Reply
    • Hey do they have them available in Walmarts or was that a one off hook-up?

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      • They have them in wal mart. I had to call 5 different stores before I found a store that sold Sprint phones and they just happen to have an EVO left. No hook up, just luck.

        Reply
  • Below is the email that I received from Wirefly 25 minutes ago…

    Dear ______,

    First, let me say that I am very sorry for the inconvenience that you have experienced with your preorder of the Sprint HTC EVO 4G LTE through Wirefly. Although the situation was completely unexpected and out of our control, this is certainly not the sort of customer experience we endeavor to provide.

    Each time we consider offering a preorder for a device, we carefully weigh the information we have available to us and make a decision based on whether the customer experience will be a positive one. I can assure you that had we known the inventory challenges this smartphone would experience, we would have chosen not to offer a preorder.

    At this point, you probably know that inventory for the HTC EVO 4G LTE is severely constrained nationwide. The latest information we have is that US Customs officials only released a small fraction of the popular smartphones last week and the entire first shipment was just released (see article for additional information). We are in constant contact with Sprint and will send you an email with the latest information as soon as we can.

    In the meantime, we appreciate your patience. We think that we offer great value and a positive customer experience. This situation doesn’t sit well with us at all. In addition to your Wirefly Preorder Price Guarantee, that guarantees you’ll pay our lowest price for up to 30 days after the device officially launches, we are also upgrading your shipping to Next Business Day at no additional charge. It isn’t much, but we feel it is the least we can do considering how loyal you have been to us.

    Thanks again for shopping with us. We greatly appreciate your business and hope to be shipping your new HTC EVO 4G LTE smartphone soon.

    Sincerely,
    Andy Zeinfeld
    Chief Executive Officer

    Reply
  • Got mine yesterday from Walmart. I just happened to be in the store and saw they had 2 in stock. So I cancelled my wirefly order and purchased the phone there. Ended up paying about $8 more by going with Walmart, but at least I don’t have to wait…. and wait…. and wait some more. I’d advise you guys to check your local Walmarts.

    Reply
  • radioshack had mind today!

    Reply
  • I ordered mine through best buy mobile solutions and its on back order ugh!!!!! I want my EVO already

    Reply
  • Get a life you old motherfuckas I mean is this all you do besides work shit you might as well quite your day job you even got sprint sold up so I guess the htc evo is me well at least I had it until threw it in the toilet for an up grade thanks for the gold iPhone and the new apple iPad oh and the laptop as a graduating gift and I haven’t graduated yet and that’s not it you spoil me it seems you love me YOU STUPID ASS MEDIA WORLD HE HAS TO MAKE IT SEEM BAD BETWEEN US I MEAN HE TALKS A GOOD ONE BUT NOT ONCE HAS HE SAID ITS HIM let him tell it he’s been off line so long he forgot his pass code so all the hacking shit and anonymous in my bed that don’t exist but I know how my man talks oops I believe your single when I didn’t know but every time I try to leave you make me want to stay and lady’s you know what I mean to bad y’all got to pay think about it you know you pay maybe with a couple of you he might break even but I doubt it and remember don’t act different or comment cause its not you RW and stay out my damn email better yet one of you lady’s call him over tell him to stop sitting under me damn I’m smothered

    Reply

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