Sprint has officially confirmed the delay of the HTC EVO 4G LTE due to a hold up at US Customs, making the announcement on its community forums site. Additionally, it sent the above email to its retail outlets, notifying them stores will no longer be required to open early on Friday, and other release-day activities have been put on hold until further notice.
We've received word that internal discussions at Sprint expect the delay to last around ten days, although we have no official word on when we can expect to see the EVO 4G LTE in stores.
The complete announcement from Sprint is below.
Here's Information from Sprint: (sic)
- HTC EVO 4G LTE availability
The U.S. availability of the HTC EVO 4G LTE has been delayed. HTC is working to resolve this issue and appreciates your patience as they work to get products into Sprint channels. We canâ€™t provide specific timing for product availability at this time and we appreciate your patience as HTC works to get products on store shelves as soon as possible.
- Pre-order status/availability
Delivery of products for pre-order are on hold and Sprint will provide a ship date as soon as possible. Sprint will maintain the promise for the preorder customers that they will be among the first to receive their HTC EVO 4G LTE units.
While we'd rather you didn't cancel your pre-order, there are instructions provided in the backorder email on how to do so. I've pasted them here for your reference:
If you would like to select an alternate product or cancel your backordered item, please call 866-789-8292 between 8:00 a.m. EST to 11:00 p.m. EST Monday to Friday or 9:00 a.m. EST to 9:00 p.m. EST on Saturdays and Sundays.Please note that cancellation requests may not always process successfully due to the speed of warehouse processing.If you cancelled your backordered item but still received a shipment, please refuse the shipment or call us to process a return within 14 days of receipt.
Sorry for any inconvenience this has caused you…I will post more info as soon as it's available.[ACS | Sprint]