Apple utilizing some Store staff to help with Maps issues
There are a few failings of iOS 6, but none are as big as the huge Maps kerfuffle that Apple is currently having to deal with. The company has admitted that it messed up, and has even acknowledged and recommended third-party alternatives, on top of promising a fix as soon as possible.
In Tim Cook’s apology email, he said that Apple needed the help of its users to make Maps the best Maps app that it could possibly be. But according to a new report from Mac Rumors, even that isn’t enough: Apple has started selecting a few members from a few of its Apple Stores to help improve the app.
Apparently, participating stores are dedicating 40 hours a week to improving Maps. Those 40 hours are distributed among all participating staff members who – if chosen – will manually go through the data to make sure everything is where it should be. If it isn’t, they have to submit fixes so it can be changed to be where it should be.
The technique that Apple is using to fix the app are unknown, but I’m sure it’s a mixture of comparing Apple’s maps to competitors’, as well as real-world surveys.
Maps is certainly one of the biggest upsets of iOS 6, but there is a silver lining to the dark cloud that is Maps: it’s being fixed right now.[Mac Rumors]