According to a job posting obtained by Geek.com, Google is hiring people for a new call center that is scheduled to be opened by the end of this month. This corresponds to the expected announcement and release of a new Nexus device – or multiple Nexus devices – and seems to indicate that Google is starting to take its role as a hardware provider a bit more seriously.
Currently, most of Google’s customer service is relegated to obscure message boards or email support, where your chances of getting help could really go either way. Google does offer some phone support for a few products, like the Nexus 7, but in this case, it’s only in regards to defects covered by the warranty.
If this turns out to be the case, and Google is building a new call center, then I just hope that this will indeed expand the phone support that Google will provide. It’s my opinion that, whenever money is exchanged for anything, there should be accessible, extensive customer service. In other words, this means that I think Google should provide extensive phone-based support not only for Nexus hardware, but for all services that potentially cost money, such as Google Drive and Google Voice.
However, I doubt that customer service will expand into these areas once this call center opens. Most likely, it will only be a Nexus call center, which is still a good thing – but I can still dream, right?[Geek]