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Reminder: Request a refund of the unused balance on your Google Wallet prepaid card

google wallet email 2 - for some reason we don't have an alt tag here

Google is sending early adopters of Google Wallet emails in an effort to remind them to request a refund on the unused balance on their Google Wallet prepaid cards. The prepaid cards, which were discontinued on October 17, can no longer be used in conjunction with Google Wallet, and balance information is no longer available in the Google Wallet app.

Users have until June 1, 2013 to request this refund – and after that, they’ll have to deal directly with Money Network, which probably won’t be a smooth as dealing with Google. Users can request a refund by visiting a special website and providing Google with the IMEI or MEID number on the phone associated with the Google Wallet account.

Many early adopters of Google Wallet got a $50 promotional credit on the prepaid card, while those who started using the service a bit later received $10. Even though this credit was intended to familiarize people with NFC payments, it appears that Google is not distinguishing between promotional credits and money that users loaded onto the prepaid card themselves.

Users also have two ways to receive the refund: a physical prepaid card that will be delivered 7-10 days after a refund request is submitted, or a paper check that Google says can take up to two months to process.

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John F

John was the editor-in-chief at Pocketables. His articles generally focus on all things Google, including Chrome and Android, although his love of new gadgets and technology doesn't stop there. His current arsenal includes the Nexus 6 by Motorola, the 2013 Nexus 7 by ASUS, the Nexus 9 by HTC, the LG G Watch, and the Chromebook Pixel, among others.

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5 thoughts on “Reminder: Request a refund of the unused balance on your Google Wallet prepaid card

  • Avatar of spencer311

    I’m kind of surprised that they are doing that. I never expected to see the 10 bucks again LOL

  • Avatar of Paul E King

    I managed to spend the $10 at the only place that seems to work with Google Wallet… I went back again and Wallet ceased to function although nothing had changed on either of our ends.

    I was not a happy panda

    • Avatar of spencer311

      I finally got my chance to use mine about 3 days after they removed my Google card LOL. Most places around here that have the set up have them disconnected and dont know what they are.

      • Avatar of Paul E King

        Same here – the place I used it in the first place had new people who were asking what I was doing since they were seeing “card read error”.

        My answer “evidently swiping my phone for no reason”…

        Nah, I explained what it did and how that was the only place that it had ever worked before and how it might be the wave of the future if anyone supported it.

        • Avatar of K-Man

          John or Paul,
          I just received my prepaid balance refund debit card today. I initially thought it was a hoax or a case of stolen identity because the card name was “Everywhere Rewards” and had no reference to Google or Google Wallet in the letter. It claimed it was a “replacement” to a “lost or stolen” Mastercard. Very confusing, you may want to put up an article about the lack of information along with the card. I didn’t know where it was from until I spoke to a representative from the debit card issuer.


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