Google apologizes for Google Wallet refund confusion
Long after Google began sending out refunds to Google Wallet users who were owed refunds for the now defunct prepaid Google Wallet card, the company is now sending out emails apologizing for the confusion.
Why are some people confused about their refunds? Because people are receiving replacement cards with letters stating that a previous card they owned was reported as lost or stolen. Many who received these began panicking, thinking that their identities had been stolen, and accounts were being opened in their names – and in this age of increased cyber crime and online fraud, it is definitely reasonable to be worried about these things.
The email from Google, which users have been receiving today, states that the replacement cards arrive in an envelope from “IRR CREAM.” Furthermore, Google states, “The letter accompanying the card inaccurately states that you ‘reported an Everywhere MasterCard® lost or stolen.’ We apologize for any confusion this may have caused – please be assured that this is your Google Wallet Prepaid Card refund.”
Given Google’s recent track record of remaining largely silent about big mess ups, it’s nice to see Google publicly acknowledge its mistake and set the record straight. I guess when money is at stake, people don’t mess around.