ASUS wants $205 to fix my Nexus 7 out of warranty, I think I’ll pass

asus nexus 7 support - for some reason we don't have an alt tag here

As I mentioned on Friday, I recently broke (or rather, found broken) my relatively new 32GB ASUS Nexus 7 tablet. I didn’t drop it, but I also doubt that it was a manufacturing error. More than likely, the tablet broke due to a chance set of unfortunate circumstances while in my backpack last Friday. However, I decided to go ahead and contact ASUS about the issue, and see if perhaps they would fix the tablet for a reasonable price or just maybe repair it under warranty.

In the somewhat long above image, you can see the most important portion of a conversation that I had with one of ASUS’s representatives. It took only about 15 minutes, but the important facts of the conversation are few. First of all, I won’t know if the damage to my tablet is covered under warranty until after it is in their hands. I expected as much, but it is interesting to have confirmed. Since I pay the shipping to ASUS, that means that even if the problem was discovered to be their fault I would still be responsible for a one way shipping charge regardless.

Since I don’t think my issue will be covered under warranty, I was more interested in what the repair quote would be if I had to pay for the repair. I wasn’t hopeful based on my research from Friday, but thought that perhaps ASUS would be able to repair the tablet for around $100 since they could source the parts internally. Sadly, the cost for the repair was quoted at about $205, which means that if the broken 32GB tablet would sell for more than $25 on eBay (I bought the tablet for $230), it would make more sense to just sell the broken tablet and buy a new one.

There were several comments on my previous posts with suggestions for how to go about dealing with this problem, but first I’m going to give ASUS a chance to be very nice and potentially repair my tablet for free. Since I only owe shipping one way regardless, which will be about $10 or less, I think I’ll risk a small shipping fee for even a small chance at a brand new tablet. Of course, I won’t be surprised if ASUS expects me to pay for the repairs not covered under warranty, and although they are perfectly within their right to do so, I will have to decline.

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Aaron Orquia

Aaron Orquia is an associate editor at Pocketables. He has been using Android and Linux since he bought his first computer years ago, and his interest in technology, software, and tweaking both to work just right has only grown stronger since then. His current gadgets include a OnePlus One, a Pebble smartwatch, and an Acer C720 Chromebook.

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