AndroidTips & Deals

Tip: Add a “92” in front of T-Mobile’s tracking number if you get an error

T-Mobile tracking

Imagine this: You’ve been completely dissatisfied with your old cell phone carrier for quite some time, mainly due to a network that’s only getting worse, and customer service that’s only going downhill. You research all your options, find a new carrier (T-Mobile) and a new phone (the LG Nexus 4), and you figure out how to get out of your current contract. Your phone arrives a few days later, but you’re still waiting on your T-Mobile SIM card. You go online to check the order status, and find a UPS tracking number. You go to the UPS website, but you get this error message:

The number you entered is not a valid tracking number (e.g. typical format is 1Z9999999999999999). Review the number provided or contact the sender to verify the number.

You are so eager to activate your new T-Mobile service and finally be rid of your old carrier, but your SIM card is missing – and UPS doesn’t seem to know where it is, either! What do you do?

If you find yourself in this situation, don’t fret. That’s exactly what happened to me, but a quick call to T-Mobile customer service resolved everything.

If you ordered a T-Mobile SIM card, but your tracking number seems invalid, simply enter a “92” before your number. That is because T-Mobile actually uses a service called UPS Mail Innovations for smaller orders like SIM cards. This simply means that once your package reaches your general area, UPS will hand it off to the US Postal Service to be sorted and delivered. Unfortunately, this can also mean that a day or two could be added to the shipping time, and UPS often doesn’t receive accurate tracking information once the package leaves its hands.

But in any case, at least you can now have a general idea of where it is, and when it gets transferred to the USPS. Hopefully this little tidbit can help you as much as it helped me.

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John F

John was the editor-in-chief at Pocketables. His articles generally focus on all things Google, including Chrome and Android, although his love of new gadgets and technology doesn't stop there. His current arsenal includes the Nexus 6 by Motorola, the 2013 Nexus 7 by ASUS, the Nexus 9 by HTC, the LG G Watch, and the Chromebook Pixel, among others.

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7 thoughts on “Tip: Add a “92” in front of T-Mobile’s tracking number if you get an error

  • Avatar of Aaron Orquia

    I hope you enjoy the Nexus 4, it’s still a great phone for the price.

    And although I assume you ordered the SIM online because it is free or $0.99 there IIRC and $10 in store, I got a micro SIM for free by just going into the store and asking. They checked to make sure I had an account and I suppose saw that I have been paying for monthly service for some time, and then gave me the SIM. Perhaps this is protocol now, but I remember at one point they used to charge for the SIM in store if you didn’t have a contract.

    • They charge $10 per SIM card, regardless of whether you purchase it online, in store, or over the phone. Some people seem to have luck getting them free when they ask, but I asked over the phone AND in store, and both places wanted to charge me. It’s not a huge deal though – beats the $36 activation fee that Sprint charges!

  • Avatar of stringfellow

    Welcome to T-Mobile John! Let us know if you get an LTE signal!? And how you like it?

    • Right now I’m just using an unrooted Nexus 4 so no LTE for me yet!

      • Avatar of stringfellow

        Sorry, thought Nexus 4 had LTE antenna? Well let us kniw how HSPA, or HSPA+ works for you.

        • It does, and it’s compatible with T-Mobile LTE, but it doesn’t work out of the box. You have to root it and enable the proper radios. Right now, HSPA+ is plenty fast for me (I’ve experienced 18Mbps down and almost 3 up), especially compared to what I was used to on Sprint. So no need to root it … yet. ;)

  • Avatar of Queenren

    Thank you for this tip!! I am also leaving Sprint for T-Mobile for faster data speeds and I was wondering why the tracking number wouldn’t work.


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