Something odd is happening right now – HP’s brand new Chromebook 11 is disappearing from retailers everywhere, including Amazon, Best Buy, and the Play Store. It’s not selling out, but instead being pulled with all sales suspended. While initially the reason was unknown, we have discovered that it’s due to the charger overheating.
While this story was still in development, The Verge reported on an internal memo circulating at Best Buy stating, “Stores should stop selling the HP Chromebook 11 effective immediately … Partner with Sales Support to pull the product off the sales floor to a secure location in the warehouse.”
Since then, Google posted an update on its official Chrome blog:
Google and HP are pausing sales of the HP Chromebook 11 after receiving a small number of user reports that some chargers included with the device have been damaged due to overheating during use. We are working with the Consumer Product Safety Commission to identify the appropriate corrective action, and will provide additional information and instructions as soon as we can.
In the meantime, customers who have purchased an HP Chromebook 11 should not use the original charger provided with the product. In the interim they may continue using their HP Chromebook 11 with any other Underwriters Laboratories-listed micro-USB charger, for example one provided with a tablet or smartphone. We apologize for the inconvenience.
We’ll keep our eyes on this, and be sure to report back with any updates.[Google | The Verge]