How To

How to fix Suntrust Bad Request error in Chrome

suntrust logo color1 - for some reason we don't have an alt tag hereIf you’re in the south and bank with Suntrust, and have used a VPN or looked at the website sideways, chances are you’re now somehow stuck with a Bad Request any time you attempt to log into Suntrust online banking.

As near as I can tell the issue pops up when people change IPs mid-transaction, but that may just be me wanting there to be a reason for it and not just bad Suntrust website programming.

Whatever you do after you get that “Bad Request” you’ll never get back in using that browser until you kill off some site information.

If you need a quick fix, open a different browser. If you need a real fix here’s the Chrome walkthrough

Suntrust Chrome Fix

  • 3 dots
  • settings
  • scroll down (click advanced)
  • Content settings
  • Cookies
  • See all cookies and site data
  • type “Suntrust” in the search bar
  • Remove all shown

Suntrust online services will work once again.

Suntrust Chrome fix

Suntrust Edge Fix

  • 3 dots
  • settings
  • clear browsing data / choose what to clear
  • Clear all cookies and site data

Yes, there’s no way to do just one site. Theoretically you can browse to c:\users\yourname\AppData\Local\Packages\Microsoft.Mirosoftedge<somerandomestring>\AC and there are directories labeled #!001 through some number and in one of those should be a directory called MicrosoftEdge and under it should be cookies. That said, I’ve used edge, I have the cookies stored, I don’t see it anywhere.

So delete all browsing content because Edge doesn’t have that feature. (It also may not have the issue as much as Chrome does)

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Paul E King

Paul King started with GoodAndEVO in 2011, which merged with Pocketables, and as of 2018 he's evidently the owner. He lives in Nashville, works at a film production company, is married with two kids. Facebook | Twitter | Donate | More posts by Paul | Subscribe to Paul's posts

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9 thoughts on “How to fix Suntrust Bad Request error in Chrome

  • I’ve found that the Chrome “data saver” feature can break some websites, because your traffic goes via Google’s servers to speed things up, and the website sees your connections have a rapidly changing IP address.

    Try turning off that feature if you can, it may make things a lot better.

  • Fixed it using that, and two days later it broke again. No data saver, no VPNs in play. Thinking it’s syncing cookies with machine identifiers or something at this point.

  • Avatar of Felipe Aspillaga

    Worked for me in Chrome. Thanks!!!

  • Avatar of Nathaniel Futch

    the HTTP Status 400 – Bad Request error affected me after a recent change of address. this fix worked in Chrome. Thanks for the assist

  • Avatar of James

    Deleting the cookies works for one login, but then the error is back the next time I try to login.

    I hate this. I am considering dumping Suntrust over this issue. I don’t have this issue with any other bank.


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