T-Mobile account conversion decided to go sideways

Yesterday I mentioned I had to do the second conversion from Sprint to T-Mobile account so that I could get a bill and get reimbursed by a company for my phone usage. This was after hitting a T-Mobile store last year to switch SIMs, thinking I was a T-Mobile client, and finding out I was still on a plan that doesn’t offer any of what they advertise but at the same cost.

TL;DR – just something to look out for if you have a reason to not allow someone on your plan to be a primary account holder.

Yesterday I kept getting that there was an error in retrieving the billing. I didn’t care, I get reimbursed by work today, I get reimbursed tomorrow, whatever as long as there’s a set of bill I could download and submit to accounting for this quarter. There was one bill and it just showed how much I owed and had no breakdown of either account.

Today I logged in and there were some previous bills showing, but no way to access them. This was odd. Stumbling around drinking my coffee I got to some place to see detailed billing and was informed I was not the primary account holder and had to request access. I did.

My wife got designated the primary. For us this isn’t a huge deal, but changing primary account holders on a conversion… man, that’s some rookie coding mistakes there.

I don’t know how much of the following is hyperbole or if it’s the truth, but I got a text back from her that she had to download two separate apps and deal with 9 authentication requests in order to make me able to see the bills that I’ve paid as the primary account holder since 2000.

After being able to access the account I was able to download the detailed billing.

Checking the account, I’ve got the Sprint Hulu credit still there, no Netflix on US, still on the non-Magenta plan but maybe at this point I can get them to convert the plan without the hour+ spent in a store.

Something I worry a bit about here, not for me mind you, but this is my credit card, contact info, etc on the account that she was suddenly authorized to spend on. I stress, I have no worries personally, but imagine the primary account holder became your teenage daughter and she realized that and got everyone she knew a phone… or something similar. Really, make up your own dysfunctional family scenario don’t take mine. Giving someone else access to control the family phones is not a good move.

So far this particular hiccup cost us about twelve minutes between us. World ending? No. Just wasted time.

Pocketables does not accept targeted advertising, phony guest posts, paid reviews, etc. Help us keep this way with support on Patreon!
become a patron button - for some reason we don't have an alt tag here

Paul E King

Paul King started with GoodAndEVO in 2011, which merged with Pocketables, and as of 2018 he's evidently the owner. He lives in Nashville, works at a film production company, is married with two kids. Facebook | Twitter | Donate | More posts by Paul | Subscribe to Paul's posts

Avatar of Paul E King