HardwareGoogle

Nest Wifi Pro having issues – how utterly shocking

A ‘small number of users are experiencing slow internet speeds’ with the newly released Nest Wifi Pro with some users reporting capped speeds of 40 and 90mbps. If you remember the beloved WRT54G from December of 2002 (20 years ago, yes,) it was faster than the lower end there. Speeds are getting capped at 10% of usable on Wi-Fi and working normally on wired from what I am reading in the forums.

The issue smells like a Quality Of Service issue rather than a hardware fault, and only seems to be affecting some people, not all.. pretty much like my experience with their previous product the Nest Wifi, which was horrendous, reproducible, had a forum devoted to it, and with Google Support being what it is it was obviously something I did.

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Nest Wifi Pro

In the past three months I’ve learned that the Nest Wifi and its support were effectively useless and had been for over a year judging by the long running forum. Everything was the user’s fault, or our ISP, or our completely standard network setup, etc.

As someone who still has a Nest Wifi (previous version,) with year+ long problems (I’ve only had it 3-4 months, the problems date back a year based on the forums,) sitting in place waiting for an update to fix it, lemme tell you people – grab your popcorn, start the RMA, return the units and don’t let them jump you through a flaming hoop while claiming it’s an unknown problem, somehow your fault, that you have a complicated network, because that’s been the playbook again and again with the Nest product support.

It’s a Wi-Fi router – do you realize how seldom these things are released with massive problems like this? This is the second in the series to have problems right out of the gate. Seriously, grab a WRT54G – they got it right twenty years ago and are evidently faster than some of the released Nest Wifi Pro units.

Just as a note – I do not believe the Nest, nor Fitbit product lines will be reasonably supported or maintained in the near future. These are my beliefs based on quite a bit of documented experience. Nest anything seems to have been an afterthought after the first product round / or after Google completely took over. Nest cameras that don’t work with the Nest app, Home controls that can’t provide video export. Etc…

Return it, get something that works, no I’m not going to try and sell you something.

[The Verge | Google Nest Community Forums]
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Paul E King

Paul King started with GoodAndEVO in 2011, which merged with Pocketables, and as of 2018 he's evidently the owner. He lives in Nashville, works at a film production company, is married with two kids. Facebook | Twitter | Donate | More posts by Paul | Subscribe to Paul's posts

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6 thoughts on “Nest Wifi Pro having issues – how utterly shocking

  • Avatar of coal686

    I had a set of Onhub routers from Asus that used the Google wifi system and they were great. Since Google quit supporting them this year, I switched to Amazon Eero 6E pros and they’ve been really good for me. I don’t like that they put stats behind a paywall, especially because they got rid of the cheap tier of Secure a month after I bought them. But I got a good deal on them, they just work, and they’re getting better with firmware updates. I always sort of regretted not waiting for the Nest Pros, but it seems like I made the right call at least for now.

    Reply
  • Avatar of coal686

    I had a set of Onhub routers from Asus that used the Google wifi system and they were great. Since Google quit supporting them this year, I switched to Amazon Eero 6E pros and they’ve been really good for me. I don’t like that they put stats behind a paywall, especially because they got rid of the cheap tier of Secure a month after I bought them. But I got a good deal on them, they just work, and they’re getting better with firmware updates. I always sort of regretted not waiting for the Nest Pros, but it seems like I made the right call at least for now.

    Reply
    • Yeah, I suspect things are getting better in Nest world… but until they are right, people need to return the stuff to give Google a financial incentive to repair and support now, not months from now.

      The whole new Nest ecosystem that didn’t do what the old Nest ecosystem did or work with the old apps just is crazy… and then a “pro” router that enough people are seeing a reproducible QoS issue makes me feel they really didn’t test this thing in the rush to get it out.

      I am heavily into the Nest ecosystem due to the cameras, displays, etc… when it works it’s remarkably decent, but when it doesn’t they take literally years to fix it. I mean we’re at year 6 of Assistant that can’t reliably execute the same command. They still don’t have a fix for the Nest Wifi for the people (a whole lot of us,) who had remarkably unstable connections – the only thing they do is run you through the dog and pony tech support show which of course works for 5-9 days and then you’ve got the problem again.

      I’ve not been as disappointed with a product as I have been with the previous Nest Wifi in a long time… it’s Nest Wifi / MyFirst Cameras / couple of sound bars / Nest support.

      Reply
    • Yeah, I suspect things are getting better in Nest world… but until they are right, people need to return the stuff to give Google a financial incentive to repair and support now, not months from now.

      The whole new Nest ecosystem that didn’t do what the old Nest ecosystem did or work with the old apps just is crazy… and then a “pro” router that enough people are seeing a reproducible QoS issue makes me feel they really didn’t test this thing in the rush to get it out.

      I am heavily into the Nest ecosystem due to the cameras, displays, etc… when it works it’s remarkably decent, but when it doesn’t they take literally years to fix it. I mean we’re at year 6 of Assistant that can’t reliably execute the same command. They still don’t have a fix for the Nest Wifi for the people (a whole lot of us,) who had remarkably unstable connections – the only thing they do is run you through the dog and pony tech support show which of course works for 5-9 days and then you’ve got the problem again.

      I’ve not been as disappointed with a product as I have been with the previous Nest Wifi in a long time… it’s Nest Wifi / MyFirst Cameras / couple of sound bars / Nest support.

      Reply
      • Avatar of coal686

        Never had to use it, but from what people say, the Eero support group is really helpful. My understanding is Google support leaves A LOT to be desired across their entire platform. I even heard something once that if a person has to help you, Google loses money on you as a customer. I wouldn’t be surprised with all the horror stories I hear about their support or lack thereof.

        Unfortunately, Eero/Amazon also has a bad rap about rushing product out and so each generation seems to be shaky at first (not for me fortunately!). But, things do get better. Hopefully Google will fix stuff if people return them. Or at least realize all the lost sales by people like you fighting the good fight with bad reviews.

        Reply
      • Avatar of coal686

        Never had to use it, but from what people say, the Eero support group is really helpful. My understanding is Google support leaves A LOT to be desired across their entire platform. I even heard something once that if a person has to help you, Google loses money on you as a customer. I wouldn’t be surprised with all the horror stories I hear about their support or lack thereof.

        Unfortunately, Eero/Amazon also has a bad rap about rushing product out and so each generation seems to be shaky at first (not for me fortunately!). But, things do get better. Hopefully Google will fix stuff if people return them. Or at least realize all the lost sales by people like you fighting the good fight with bad reviews.

        Reply

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