The S10 series has been having some issues on all carriers, but more so on Sprint. Software updates have been issued, but several S10s seem a bit bricked.
Well, if you’re a Sprint customer who’s been having this issue and you’re past 14 days, and don’t have Sprint Complete, Sprint will graciously offer you the opportunity to pay them $75 to replace the phone most likely busted by their certified software updates.
From the site:
Again – Devices already in the full data failure state cannot be recovered by any means, even with new software, and should be replaced.
If a device has intermittent data and a ticket does not lead to resolution, then exchange the phone based on the following:
Pre 14 days – the Store Sales team will exchange to new as store representatives do not have refurbs\recs to use and it’s part of the Sprint Satisfaction Guarantee (SSG)
Post 14-day – Asurion technicians will provide replacements. If no refurbs\recons are available, then the selection will default to new. Customers with Sprint Complete (SC) will not be charged a FEE for this exchange as long as there is no evidence of liquid or physical damage to the handset.Customers without SC will be assessed a $75 fee or can work with Samsung for a manufacture warranty solution.
Community Sprint forums, emphases added on the last line
Yup, Sprint’s offloading all the customers who have been waiting, as suggested by Sprint, for a fix for the past few weeks to Asurion, Samsung, or you can pay Sprint for a replacement.
Samsung will tell you it’s Sprint’s fault at last check.
Keep it classy Sprint.
[Sprint community forums]
