I really wish I’d recorded this tech support call

I’ve got a CPAP, it’s a ResMed 10. The SD card failed a while back and I really have not been paying much attention to the sleep tracker because, well, I use it. It failed so long ago I remember having a conversation with the doctor that it just didn’t matter due to the cell backup.

I noticed the other day that there was no data since mid-April in the app. There was also no cell signal to the device.

My bet is it was the 3G Sunset. Spoiler alert, it is/was.

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Why didn’t I check YouTube before calling people in charge of supporting it with the big support sticker on the unit?

I called up the CPAP provider and asked if this was LTE or 3G. They told me it was LTE (it’s not,) and that when I took the entire machine into my appointment and the doctor accessed the SD card it would reset and fix it (it won’t.)

This was a fairly long call to a company specializing in supporting these. The person repeatedly assured me my pulmonologist was going to be the person to fix it. I shot her a note with the details, she’s not going to fix it.

This is the same company I had to block some of their numbers because they would not stop calling to attempt to sell me CPAP supplies.

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Paul E King

Paul King started with GoodAndEVO in 2011, which merged with Pocketables, and as of 2018 he's evidently the owner. He lives in Nashville, works at a film production company, is married with two kids. Facebook | Twitter | Donate | More posts by Paul | Subscribe to Paul's posts

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