Tip: Turn off forwarding if you accept Google Voice calls in the Hangouts Android app

Hangouts logoYesterday’s news of full-blown Google Voice VOIP calling in the Android version of Hangouts certainly got a lot of people excited. But soon afterwards, people were complaining of both their mobile devices and Hangouts ringing at the same time, whenever someone dialed their Google Voice number.

The solution is actually incredibly simple: simply navigate on your desktop computer to google.com/voice, and click on your Google Voice number. Find your cell phone number among your forwarding phones, and make sure the checkbox is unchecked. That’s it – going forward, only Hangouts will ring when someone calls your Google Voice number. While this means that you may miss calls if you are somewhere without a mobile data connection of WiFi, chances are this won’t worry most people.

On a related note, some people are complaining that the Hangouts app itself isn’t ringing at all when someone dials their Google Voice number. To correct this issue, simply open Hangouts, press the menu button on the upper left hand part of the screen, and select Settings. Select your Google account, and scroll down to the Google Voice header. Here, make sure that Incoming phone calls is selected. If you don’t see this option, make sure that the Hangouts Dialer is installed from the Play Store, and that you are running the latest Hangouts update (currently version 2.3).

That’s it!

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John F

John was the editor-in-chief at Pocketables. His articles generally focus on all things Google, including Chrome and Android, although his love of new gadgets and technology doesn't stop there. His current arsenal includes the Nexus 6 by Motorola, the 2013 Nexus 7 by ASUS, the Nexus 9 by HTC, the LG G Watch, and the Chromebook Pixel, among others.