Good and EVO

Update: Returning your rooted EVO to Sprint for repair in rooted condition

RootOfAllEVO.com's rather inspiring EVO 4G as a tree graphic. I dig.In the past, we've advised people on how to return their EVOs to stock unrooted condition before returning them to Sprint for repair. A few days ago Sprint's policies regarding dealing with repairs for customers with rooted devices was posted on ACSyndicate, and evidently you don't have to bother with unrooting.

While this might be old news as the policy has been in effect for some time, it's not exactly been in Sprint's interest to tell you their technicians are supposed to follow a set of guidelines that allow you to bring in a rooted device in for service.

The short of the already short Sprint policy document is that if a technician suspects a device is rooted they can advise the customer on the danger of rooting, and then can go about re-loading the stock software to start hardware testing.

xda-developer folk-hero Ropodope decided to test this out when his stock battery decided to degrade significantly on his rooted HTC EVO 4G.

After informing the Sprint technician of their own policies (aided by a printout,) he was able to get a replacement battery on his rooted device.

While Ropodope's experience was fairly drama-free when armed with Sprint's own documents on handling rooted users, without them others have reported issues. Your experience may vary.

It's also important to note that if you bring in a rooted device, policy states they will return it to stock, erasing data and potentially unroot the thing. So make a nandroid, back it up to a computer, and be ready to re-root later.

Also worth noting that the Sprint policy document has been floating around for a few months now. As it was for intended internal use only, your possession, re-production, and subsequent use of it may actually violate your Sprint terms of service. Downloading it could be considered intellectual property theft, and using it could be considered abusive behavior.

Probably not, but better to know what you could face if you end up dealing with an irate Sprint technician that doesn't want to take the six minutes to return the phone to stock.

So yeah, there's probably one less reason to not root your phone.

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Paul E King

Paul King started with GoodAndEVO in 2011, which merged with Pocketables, and as of 2018 he's evidently the owner. He lives in Nashville, works at a film production company, is married with two kids. Facebook | Twitter | Donate | More posts by Paul | Subscribe to Paul's posts

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12 thoughts on “Update: Returning your rooted EVO to Sprint for repair in rooted condition

  • I’ve experienced both ends of the spectrum regarding my rooted devices (as noted in the article). Hopefully the more we spread things like this, the better experiences everyone will have.

    Reply
  • I recently had an issue with my Evo 4G where the power button on top broke and would not turn the screen on or off. I took my phone in to have them look at it. I have it rooted and have MikG Rom on it. When I first rooted I made a nandroid back up and named it square one and just never deleted it just in case. When I decided to take mine in for repairs, I simply restored it to “square one” which was rooted, but with the standard sprint look to it. They couldn’t fix the power button, so they ordered me a replacement and I had to wait 2 days for it to arrive. When I went and picked up the broken phone I plugged in the charging cable to turn on the screen and I noticed that they had restored it back to factory settings with the widgets set up the way it was the first day I bought the phone, but it was still rooted. I did a nandroid restore to put it back to the Mikrom look until they called me to tell me the new phone had arrived. When I took the phone back, I did a factory reset on it and returned it still rooted and nothing was said by the technician, so I guess these guidelines were followed when they looked at my phone and realized, somehow, that it was rooted.

    But that is the benefits of Nandroid backups. My new phone was rooted that night and I restored it to how I like it.

    Reply
  • Good job bro. Thx to goodandevo for helping to keep this issue alive.

    Reply
  • I think this has taken a front page since HTC has opened there root option web site
    Being sprints higher end phones they have to go along. Good for HTC

    Reply
  • This has been the official policy for over a year. I saw this document (or a similar version) well before I traded in my EVO 4G for the EVO 3D. And I did that right when the 3D was released.

    Reply
  • Now we just need a guide for re-rooting these hboot 2.18.001 replacement phones. I have not tried rooting my replacement yet but it looks like it’s different from what we are used to doing.

    Reply
  • Ive worked on all rooted devices in my service center.

    In the case that I have to replace the device all I ask the customer do is flash back to a stock rom, rooted or not id rather have a stock rom installed on the device to cover my end.

    Reply
  • I had a screen with dead spots on my EVO. The first store refused to do anything because it was rooted. Insinuating that rooting can cause a deadspot, Lookout security could cause a deadspot and other bizarre explanations which I filed into my internal Bullshit drawer. Luckily I have a friend who works at the other store and he ordered a replacement screen and now it’s as good as new. Glad to see the official policy in case I have to go back to the first store and do battle.

    Reply
  • Thanks! I searched for it but guess I missed it. I just followed the guide last night and rooted with no issues.

    Reply
  • Lookout security causes dead spots? If this can be replicated 3 times within 3 months, sprint must swap the device out with something different? Loophole to upgrade without renewing contract?

    Reply

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