Sprint Hotspot issue day 11, finally know what they did
Perhaps you’ll recall my three hour plus conversation with Sprint about how my hotspot wasn’t working and I pay for it? They changed my plan, then it broke. Then they called to resolve it while I was in a meeting, then they called while I was at a funeral, then I rigged hotspot to work.
Every time the phone gets a profile update I end up losing tethering. DMed them today to call me, they called while I was on the crapper. I got this voicemail from them.
I can make out my name, but that’s about it. Warning, extremely loud static bursts. This is the general quality of the calls I get from Sprint Customer Service – unintelligible, extremely quiet.
I got back to the keyboard to tell them to call again and finally noticed something from the 19th.
That, well you can’t tell, but that’s not my number. I checked. They modified a number that was not the one I was calling about. I check the screenshots I have of the entire chat transcript, no, I didn’t ever put that number in there, yes I told them what number to work on. Someone’s got a new plan guys.
I got a call from them shortly after discovering this, I can’t make out half of what the person calling said, it’s the same person with her mic turned to mumble, loud static pops. occasionally leaning in when I say I can’t hear her, I tell her I found it. Pretty sure Sprint employees are now doing this just to be able to mark a call resolved.
So yeah, the summary is that they modified a plan they weren’t given permission to modify after taking over three hours and getting the number to modify twice, never fixing the problem.
At least 3.5 hours wasted. Thanks Sprint!
